Gaining Telnet Access
------------------------------------------------------------Telnet Access is only available using SSH.

Any user gaining Telnet Access assures us that they are an experienced Telnet user. In the event that such user causes any server crashes/damages, their Telnet Access privileges will be revoked and denied for any future Telnet use.

If you need telnet access to our servers, it can only be done using SSH. We have it set up to use RSA authentication. You will need to create a key using your PC's SSH software, then use SSH feature within your Control Panel to upload the key to our servers. Once it is uploaded, you will be able to connect to our servers using SSH. We do not provide an SSH program for your use. However, as a suggestion only, you can visit http://www.vandyke.com and download their SecureCRT software. This software is available as a 30 day trial and afterwards must be purchased.

Remote Site Disconnected Message
------------------------------------------------------------If you receive a Remote Site Disconnected message, don't be alarmed. Ensure that you have properly set up your SSH software, if you are still unable to connect, attempt to connect several more times so that we can capture the correct information from your dial up, and then submit the Technical Support Request Form letting us know that your attempt to connect was not successful. This process can take up to 24 hours to complete, so be patient and check your login status after 24 hours. If you are still unable to connect after 24 hours, contact us again and we will attempt the process again.